Responsible Gaming
at ci44
Gambling should always be an enjoyable, voluntary activity — not a source of stress, financial hardship, or harm. ci44 is committed to providing every player in Bangladesh with the tools, information, and support they need to stay in control of their play at all times.
Built-In Tools to Keep You in Control
Every registered ci44 player has free, instant access to the following responsible gaming tools from within their account dashboard. These tools are designed to put you — not the house — in charge of your play.
Deposit Limits
Set a hard cap on the total amount you can deposit into your ci44 account over a daily, weekly, or monthly period. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 24-hour cooling-off period before it applies.
Active on all accountsLoss Limits
Define the maximum net loss you are prepared to accept in a single day, week, or month. When your cumulative losses reach your chosen threshold, ci44 will prevent you from placing further bets for the remainder of that period. This tool is particularly useful for players who find it difficult to stop after a losing streak.
Active on all accountsSession Time Limits
Set a maximum duration for any single gaming session. When your session reaches the limit you have chosen, ci44 will display a clear notification and automatically log you out. This helps prevent the kind of extended, unplanned play that often leads to poor decisions and overspending.
Active on all accountsCooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time your ci44 account remains open but all betting and deposit functionality is suspended. The cooling-off period cannot be cancelled once activated — it runs its full course.
Immediate effectSelf-Exclusion
Self-exclusion is the most powerful tool available. When activated, your ci44 account is fully closed and all marketing communications are stopped for a minimum period of six months, one year, two years, or permanently. During self-exclusion, ci44 will not accept any request to reactivate your account before the chosen period expires. This is a serious step — please consider it carefully and contact support if you need guidance.
Minimum 6 monthsMarketing Opt-Out
Players who feel that bonus offers, promotional SMS, or game launch notifications are tempting them to play more than they intend to can opt out of all marketing communications at any time from their account settings or by contacting support. Opting out does not affect essential transactional messages such as deposit confirmations or security alerts.
Instant opt-outHow to access these tools: Log in to your ci44 account, navigate to Account Settings, and select the Responsible Gaming tab. All tools are available free of charge and take effect immediately (or within the cooling-off delay where stated). If you cannot locate the tools or need assistance activating them, contact our support team at [email protected] at any time.
21+ Only — No Exceptions
ci44 enforces a strict minimum age requirement of 21 years for all players in Bangladesh. This is not a formality — it is a firm commitment to protecting young people from the potential harms of gambling.
Players must be 21 years or older to register and play on ci44.
Underage gambling is illegal. Any account found to belong to a player under the age of 21 will be immediately suspended, all associated funds will be voided, and the case will be reviewed in accordance with applicable obligations. If you suspect a minor is using ci44, please report it immediately to [email protected].
During registration, all players are required to confirm they are aged 21 or above. ci44 reserves the right to request official identity verification documents — including National Identity Cards (NID) or passports — at any point. Accounts that cannot be verified as belonging to an adult will be suspended pending review.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. ci44 also recommends keeping login credentials private and logging out fully after every session when sharing a device with family members.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a harmful habit.
Regularly betting amounts larger than you originally intended, or continuing to deposit after deciding to stop for the session.
Placing bigger and riskier bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
Using funds earmarked for rent, food, utility bills, education, or family expenses to fund gambling activity.
Feeling the need to conceal the amount of time or money spent gambling from family members, friends, or colleagues.
Missing work, neglecting family obligations, or withdrawing from social activities because of time or money spent on gambling.
Turning to gambling as a way to cope with stress, anxiety, depression, boredom, or loneliness — rather than for entertainment.
Taking loans, borrowing from family, or selling personal belongings to fund gambling deposits or cover gambling debts.
If you recognise any of the above signs in your own behaviour, please take action now. Use the responsible gaming tools available in your ci44 account, or contact our support team. You can also activate a self-exclusion to give yourself time and space away from gambling entirely.
Ask Yourself These Questions
Answering honestly can help you decide whether your gambling habits are healthy. If you answer "yes" to three or more of these questions, we strongly encourage you to take a break and speak with our support team.
Have you ever spent more time or money gambling than you originally planned for that session?
Have you returned to gambling the next day to try to win back money you lost the day before?
Have you borrowed money or sold something of value in order to gamble or to pay off gambling debts?
Have you missed work, school, or an important family event because of gambling?
Have you ever felt guilty, ashamed, or anxious after a gambling session?
Have you kept the extent of your gambling hidden from people who are close to you?
Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short time?
Has gambling caused arguments, financial stress, or emotional difficulties in your household or relationships?
Three or more "yes" answers is a strong signal that gambling may be causing you harm. Please activate a cooling-off period or self-exclusion via your account settings right away, and contact ci44 support at [email protected] for a confidential, non-judgmental conversation about your options.
How ci44 Protects Its Players
Responsible gaming at ci44 is not a box-ticking exercise. It is built into the platform at every level — from registration through to how we handle support requests from players who are struggling.
Every new ci44 account goes through mandatory age verification. Players who cannot confirm they are 21 or above do not gain access to the platform.
ci44's platform monitors for patterns associated with problem gambling — such as rapidly escalating bet sizes or unusually long sessions — and may proactively reach out to affected players.
Every transaction, bet, and session on ci44 is logged and accessible in your account history so you always have a clear, accurate picture of your activity and spending.
ci44's customer support team is trained to handle responsible gaming conversations with care and without judgment. Reaching out for help is always the right decision.
You Don't Have to Face This Alone
If gambling is causing you problems — whether financial, emotional, or social — the first and most important step is to reach out. ci44 support is available around the clock and will respond with complete confidentiality.
Email Support
Send us a message at any time. Our responsible gaming support team aims to respond within one hour during active hours, and always within 24 hours. Please use the subject line "Responsible Gaming" for prioritised handling.
[email protected]Live Chat
Access live chat support directly from within your ci44 account at any time of day or night. Our agents are available 24 hours a day, 7 days a week, including all public holidays in Bangladesh.
Available in your accountAccount Tools
Log in to your ci44 account and navigate to Account Settings → Responsible Gaming to activate deposit limits, loss limits, session limits, cooling-off periods, or self-exclusion — all available immediately and at no cost.
Account Settings → RG ToolsAll responsible gaming communications are handled confidentially. Contacting ci44 about a gambling problem will not result in any negative action against your account beyond the protective measures you choose to activate. Our goal is to help you — not to penalise you for being honest about a struggle. Bangladesh Standard Time (BST, UTC+6) applies to all response time estimates.
Play Smart. Stay in Control.
ci44 is here to provide entertainment — and we want that entertainment to remain a positive part of your life. Explore our FAQ for more information, or visit the ci44 Casino and set your limits before you play.